Effective Date: December 24, 2024

At Shakya Store, we are committed to ensuring your satisfaction with your purchase. If you are not entirely satisfied, we offer a clear and fair refund policy. Please read the terms below carefully to understand our practices.

1. Eligibility for Refunds

1.1 General Products: Products are eligible for a refund if:

• They are returned within 7 days of delivery.

• They are unused, in their original packaging, and in resellable condition.

• Proof of purchase (e.g., receipt or order confirmation) is provided.

1.2 Non-Refundable Items: The following items are not eligible for refunds:

• Perishable goods (e.g., food, flowers).

• Custom or personalized items.

• Items marked as “final sale” or “non-returnable.”

• Digital products or services once accessed or downloaded.

1.3 Defective or Damaged Products: If you receive a defective or damaged product, please notify us within 48 hours of delivery. Include a description of the issue and supporting photos. We will assess the claim and offer a replacement, repair, or refund as appropriate.

2. Refund Process

2.1 Initiating a Refund: To request a refund, contact us at [email protected] with the following details:

• Your order number.

• Reason for the refund.

• Photos or other evidence (if applicable).

2.2 Approval and Processing: Once your request is received and reviewed:

• If approved, you will receive a confirmation email.

• Refunds will be processed within 7-10 business days of approval.

• The refund will be issued to your original payment method. If this is not possible, we will arrange an alternative method.

2.3 Return Shipping:

• Customers are responsible for the cost of return shipping unless the product was defective or incorrectly delivered.

• We recommend using a trackable shipping method to ensure the safe return of the item.

3. Late or Missing Refunds

If you have not received your refund after the stated time frame:

• Check with your bank or payment provider as processing times may vary.

• Contact us at [email protected] for further assistance.

4. Cancellations

4.1 Orders can be canceled before they are shipped. Contact us promptly at [email protected] with your order details to request a cancellation.

4.2 If your order has already been shipped, you may still initiate a return upon receipt of the product, subject to the conditions outlined above.

5. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on this page with an updated effective date.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us:

• Email: [email protected]

We value your satisfaction and are here to assist you with any issues regarding your purchase.