Effective Date: December 24, 2024

Thank you for shopping with Shakya Store. We aim to provide you with a seamless shopping experience, but if you need to return a product, our return policy ensures a hassle-free process. Please read the terms below to understand the conditions and procedures for returning products.

1. Eligibility for Returns

1.1 General Products: Products are eligible for return if:

• They are returned within 7 days of delivery.

• They are unused, in their original packaging, and include all original tags, labels, and accessories.

• Proof of purchase (e.g., receipt or order confirmation) is provided.

1.2 Non-Returnable Items: The following items are not eligible for return:

• Perishable goods (e.g., food, flowers).

• Custom or personalized items.

• Items marked as “final sale” or “non-returnable.”

• Digital products or services once accessed or downloaded.

1.3 Defective or Damaged Products: If the product you receive is defective or damaged, notify us within 48 hours of delivery. Include a description of the issue and supporting photos. We will provide a replacement or refund after assessment.

2. Return Process

2.1 Initiating a Return: To start the return process, contact us at [email protected] with the following details:

• Your order number.

• Reason for the return.

• Photos or other evidence (if applicable).

2.2 Return Authorization: Once your return request is approved, you will receive a return authorization email with further instructions. Returns sent without prior approval may not be accepted.

2.3 Shipping Your Return:

• Customers are responsible for the cost of return shipping unless the product was defective or incorrectly delivered.

• We recommend using a trackable shipping method to ensure the safe return of the item.

• Ensure the product is securely packed to prevent damage during transit.

3. Inspection and Refund

3.1 Inspection Process: Once we receive the returned product, it will be inspected to ensure it meets the eligibility criteria.

3.2 Refund or Replacement:

• If the return is approved, we will process a refund or replacement as per your preference.

• Refunds will be issued to the original payment method within 7-10 business days.

• Replacements will be shipped within the standard delivery timeframe.

4. Late or Missing Refunds

If you have not received your refund within the stated time frame:

• Check with your bank or payment provider as processing times may vary.

• Contact us at [email protected] for further assistance.

5. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting on this page with an updated effective date.

6. Contact Us

If you have any questions or concerns about our Return Policy, please contact us:

• Email: [email protected]

We are committed to providing you with excellent customer service and will assist you with any return-related queries.